Terms and conditions

1. Provider and scope

PROTECH is the trading name of Jonathan Arellano Lozano, at Calle Río Grijalva Mza. 4 Lte. 6, Col. Lagunitas I, C.P. 23462, Cabo San Lucas, Los Cabos, Baja California Sur, México. Phone and WhatsApp: +52 612 142 7287; enquiries and complaints: [email protected].

These terms cover protechst.com and installation and maintenance services. Chekar has its own terms. The store and accounts are not yet enabled; online purchases and payments are currently unavailable.

2. Estimates and booking

Each estimate will state the scope, equipment, labour, total price, validity period, expected dates and payment terms. Missing details will be clarified in writing before booking or taking deposits. No fixed validity period is assumed.

An enquiry does not confirm a booking. A service is agreed when you accept the written estimate and its conditions. Changes to scope, materials or price require your prior approval. Visits and work are scheduled with you.

3. Prices, deposits and payments

Displayed prices are in Mexican pesos (MXN), including VAT (IVA). The estimate will state the total and any additional items before acceptance. No charges will be added without approval.

The accepted estimate sets the deposit, payment dates and balance. There is no general deposit percentage. Request a receipt for each payment and provide tax details if you need an invoice.

4. Installation and warranty

Clients must provide authorized site access and the information needed to work safely. Installation is delivered with the agreed checks and scope.

The estimate and warranty document will state equipment and labour coverage, duration, procedure and conditions. Statutory warranties and minimum rights always apply. To report a fault, send proof of service and a description through the listed contact channels.

5. Cancellations and rescheduling

Request cancellation or a date change by WhatsApp or email, identifying the estimate. We will confirm receipt and available options in writing.

Any costs for completed work or materials must be justified, itemized and covered by the accepted conditions, within the law. Deposits are not assumed to be non-refundable. Where a refund is due, its amount, method and timing will be confirmed in writing, respecting legal deadlines.

If PROTECH cannot perform the service, it will explain applicable rescheduling or refund options. Consumers retain their statutory cancellation, withdrawal, refund and compensation rights.

6. Website use and intellectual property

Use the site lawfully. Do not access other people’s accounts, extract restricted information, introduce harmful software or disrupt the service.

Design, text, brands and materials belong to PROTECH or their respective owners. Viewing them does not transfer intellectual property rights. Client images, names and logos are published with permission; their owners retain their rights.

Links to WhatsApp, Facebook and Chekar lead to services with their own terms. Portfolio examples do not replace a site assessment or estimate.

7. Complaints, law and jurisdiction

Send complaints to [email protected] or WhatsApp +52 612 142 7287, including your name, service reference and requested solution. You can also contact us at the provider’s address. We will seek a solution without restricting access to PROFECO or other authorities.

Mexican law and the competent courts of Los Cabos, Baja California Sur apply, without limiting consumers’ mandatory rights or applicable venue protections. Private negotiation is not a prerequisite for exercising those rights.

8. Changes

Changes will be published here with an updated date. They do not automatically amend an accepted estimate or contract.

Contact

[email protected] · +52 612 142 7287

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